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Original Comment HELLO I'M TAKING THE TIME OUT OF MY BUSY DAY AS A LAW ENFORCEMENT OFFICER TO <br /> WRITE AND TO TELL YOU THAT I'M TOTALLY DISGUSTED WITH THE CUSTOMER SERVICE I'VE <br /> RECEIVED AND THE TECH. SUPPORT I HAVE GOTTEN OR SHOULD I SAY HAVE NOT RECEIVED. <br /> I PURCHASED LIKE A FOOL 3 DVD PLAYER MODEL NUMBER BD-C6500 AND A 55' TV AND I <br /> HAVE COMPLAINTS GOING BACK TO 7/2010 WHEN I TOLD THEM THAT IT DOESN'T PLAY BLUE <br /> RAY MOVIES AND I WAS TOLD TO DOWN LOAD THE FIRM WARE WHICH I DID AND HAD A DVD <br /> SENT TO MY HOUSE AND MONTHS LATER STILL NO MOVIES AND CALLED AGAIN AND TOLD <br /> THE SAME THING DOWN LOAD THE FIRM WARE WHICH I DID AND STILL NO MOVIES. I BEEN <br /> BUYING MOVIES WITH THE HOPE WITH THE DOWN LOADS IT MIGHT WORK AND NOW I JUST GOT <br /> A BRAND NEW MOVIE AND THE SAME THING NO MOVIE . SO THIS HAS BEEN A PROBLEM FOR <br /> YEARS AND AT NO TIME WAS THE OPTION GIVEN TO ME TO SEND IT IN TO BE LOOKED AT . <br /> AND TODAY 12/19 I GET MARK F. NUMBER 86031 WHO TREATED ME WITH A TOTAL LACK OF <br /> RESPECT AND CARE AS A CUSTOMER WHO HAS SPENT GOOD MONEY ON YOUR PRODUCT. I AM <br /> SAD TO SAY I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT AGAIN IF THIS IS HOW I GET <br /> TREATED

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