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Original Comment Local offices have just posted a customer service ad permanently affixed to the wall as a motivational statement about their commitment to courtesy. Supposedly, Henry Wells himself said the one business rule he lives by is customer courtesy. Is it courteous to have 18 people waiting for a teller? Three people walked out after waiting more than 10 minutes inside the bank/ in line. This is the Wells Fargo branch on Sunset Ave. in Rocky Mount, NC. They don't really care about customer service. They have a young woman who greets customers as they come in, but can do nothing about their lousy service. They pose as if they want to take care of you, but don't know how to give good customer service. If they knew anything about customer courtesy or service, no one would have to wait 35 minutes to see a teller.

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