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Original Comment I am flabbergasted at the poor tech support I received and the lack of corporate responsibility shown by Toshiba. I purchased a laptop in March 2013. The computer arrived 6 weeks later. It has been in service for 1 month before it had a blue screen failure. The only screen I could retrieve was a boot menu even with a level 1 technician. It was determined that there had been a hard drive or firmware problem and that it needed to be sent to a repair depot.Currently on my credit card are three seperate charges totalling 284.93 and a total of 6hrs of of my time dealing with a young rude and impatient support staff. I am a veterinarian and this is my business laptop. My files were backed up all but my last day when the failure occured. I have been told that that data will be lost and the computer will be away for 10 -12 days. That is a lot of data I will need to re-enter and my time doing this is income lost from my business. The bright spot in the whole experience, was the Support supervisor, who stated he would check on the support charges and issue a refund to my credit card. The one ridiculous thing he could not help me with is the added insult of the shipping charge levied against my card. Corporate headquarters has a firm stance on that charge. I asked who I could speak to about this matter and he told me he had no way of giving me that information. Complete disrespect to the the schmuck (me) that was foolhardy enough to buy this lemon. Shame on you corporate for not having the decency to stand behind their product and the lack of concern for my time and expense that I will have re- entering all the data that will be lost over the next 10- 12 days. A vet in florida makes roughly 300-500 a day so my income lost is substantial. I would have been better off never purchasing a Toshiba. Lesson learned. Never again. The final shipping fee, a small concession, they should have waived was the ultimate slap in the face. Let us see if I get a response from this company. You lost a customer over 24.95. Good luck staying in business.

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