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Original Comment From all the &quot;wonderful&quot; comments here on your corporate homepage, I realize I'm pissing into the wind, but I'm going to try anyway .... Is there anyone I can speak to to actaully get my laptop repaired? It's been to Kentucky twice (new hard drive at 5 months old. 1 week after we get it back from that, have to send it in for a failed motherboard to be replaced) Then, sent to Tristar in California who proceeds to say nothing is wrong with it! (Therefore no &quot;repair&quot;, therefore no 3rd strike, no lemon replacement!) Now, since it STILL HAS THE SAME PROBLEMS, your Customer Relations manager wants to send it back to the same people in California who didn't want to fix it the last time around. The laptop is a lemon, plain and simple. We want it replaced, plain and simple. But, that seems to be an impossibility because at every turn, I get &quot;I'm not authorized to do that sir&quot;, &quot;That's all I can do sir&quot;, &quot;I can't escalate it sir&quot;<br /> <br /> It's such BS. Stonewalling so the customer gives up and goes away. Problem with that is that eventually, you have no customers left to stonewall. Won't anyone actually help me? Or, am i pretty much screwed?

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