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Original Comment I purchased a Satellite S955-S5373 in Nov 2012. The lap top has been sent in for 3 repairs as the touch pad freezes, works intermittently, moves rapidly and uncontrollably across the screen and or the right left click function didn't work. The first two times they performed a full system recovery and reassembled the TF cable. The third time the paper work states it replaced the main board. In all 3 incidences the touch pad started to act up 4-6 days after returned to me. The CS reps are extremely rude and at best unprofessional; specifically Alba. I have reached the end of my rope as 3 strikes and your out motto belongs to the state of New Jersey and it is called the " Lemon Law ". I will make my last phone call to a manager that sort of took me under her wing and ask her what Toshiba's intentions are at this point. If I do not receive a new lap top or full credit, I will take the time to contact the news and pursue legal action. In addition, not having my computer has severely hindered my production at work and has caused me a great amount of stress. As an FYI, my husband was recently diagnosed with 3 forms of cancer therefore my focus needs to be 150% on his well being and not spending hours on a phone with representatives that do not help nor with a repair department who performs a RCA with negative results.

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