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Original Comment My work pc quit working and I was a week behind in my training for work. I can only use a pc with windows 7. I went to Best Buy and they only had windows 8. I asked the rep there about downgrading and he said that I could do it if I had windows 7. I told him I had windows 7 ultimate at home. I asked if I could return the pc if I could not downgrade and he said of course. I purchased it for 757.00<br /> <br /> As soon as I got home, I called Toshiba and explained my situation. They said I could downgrade with no problems. I specifically asked if I would have ALL the functionality of a original windows 7 pc. He said yes. I asked about the drivers. He said that if I purchased their premium support for 159.95, they would downgrade my pc, install all the drivers and provide workarounds for anything that isn't working. I said I wasn't sure and maybe I should just return it to Best Buy. He again assured me it would work. I was hesitant but I did it. He transferred me to the premium support department.<br /> <br /> The tech proceeded to have me erase my pc (he walked me through because I had no clue) and start installing 7. He told me it would take a while so call back after it was done IF I needed help setting up my computer. When it had completed, I played with it and saw no programs or anything. Also, nothing was working. No sound or anything and the screen looked strange. I called back and I told the tech what happened. He said you don't have programs because you erased them. I wish someone would have told me exactly what would happen during the downgrade process. He looked at device manager and all devices had the yellow marked meaning they weren't installed. He asked me if I had a list of drivers that came with my machine. I told him NO! He asked me if the previous agent had them. I told him the previous agent never even looked at the device manager.<br /> <br /> He told me to download them from the internet. I told him I could get on the internet at all wired or wireless. He asked me if I had another computer, I told him I had a macbook. He did a remote control to find some drivers and downloaded them. He told me to transfer them to a flash drive so I did. Then plug that into the Toshiba. I did and he installed a few drivers to fix the screen, sound and the ethernet so I could at least get on the internet that way. He tried for a while to get the wireless working but none of the drivers would install. Then he told me he would have to have someone from the next level call me the next day (Saturday) because he could figure it out.<br /> <br /> I played around with the computer and finally found a driver and got the wireless working. I look at device manager and there are still devices that are not working. I decided to try to do some of my work and class stuff so I could see what was or was not working. I login to my VPN and citrix to get to where I need to go. It appeared to work and I could see my modules I needed for training. I decided to check another thing I needed for work. As expected, I was unable to launch and login to a secure desktop from my company's usb drive.<br /> <br /> I called tech support again and told them about the issues. We were literally on the phone for hours. And he did a lot of stuff. He checked device manager and saw the yellow marks. It took a long time but he finally found the drivers/software and installed them so the device manage looked normal with no yellow marks. He could never get the flash drive boot working for me. He said it was probably an issue with the usb drive. I got my pc that I was replacing and plugged the flash drive up and booted from it with no problems. I told him. Later he came back and said that the Toshiba couldn't boot from the drive because it had been downgraded. He suggested I get an updated flash drive or cd from my company which is not possible. I asked him what am I supposed to do. I am basically stick with this computer. He said yes, unfortunately. I got very angry. He said you can just return it. This really pissed me off. I told him I purchased the computer from Best Buy with windows 8 not 7. He said sorry. Then said you can just restore it. I said how am I supposed to do that. He said use the restore disc. I told him I don't have one. He said didn't you make one before you erased the computer? I was so mad and told him the agent didn't tell me to make one. Premium service my ass! He then said I could purchase one from them, This incensed me to no end! I said I have spent close to $1000 and still don't have what I need despite being assured by them that everything would work. I said it's rdiculous that they expect me to pay for a restore disc since this is on them. I asked how much a disc was out of curiosity. He said he would have to check. He comes back and says sorry. We don't have a restore disc for your model pc. ARE YOU FREAKING KIDDING ME???? I proceeded to go off royally. He said he would escalate the issue and have someone call me back Monday.<br /> <br /> I forgot to have him check the modules so I call back on Sunday and the tech has me restore to a previous point to when I could remember the modules working so I did. He didn't stay on the phone with me just told me someone would be calling me back. Once it was completed, I checked device manager and the yellow marks were back. Also, the pc would not see my regular flash drive when I plugged it in not the one from work. <br /> <br /> <br /> It was late by this time and I was exhausted from dealing with this, spending all this money and STILL unable to do what I needed to do. It's Tuesday morning and I am still without a pc needed for work and training. No one from Toshiba has managed to call me back either. I am so upset and I can't believe this has happened. I am going to post this EVERYWHERE and tell EVERYONE about my experience. I will even post a video on youtube.

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