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Original Comment I have never experienced such poor service... The issue is not with the customer service reps or case managers. The fault lies with upper management at Toshiba who hide behind their employees. I purchased a i7 Toshiba Satellite laptop, in April this year.It has been back to the service depot 3 times as of November 1. All for differing problems Hard drive failure, cooling system failure, and lastly hard drive, motherboard, and Memory failure I am a busy professional and own my own small animal rehabilitation practice, Thank goodness I have a virtual office and back up nightly. Data is still lost for the day of failure and for the time the computer is at the repair depot. For me this was a total of 4 weeks. This is expensive. Medical records written by hand had to be re-entered into my database. On top of that I had to pay twice for Fed Ex shipping of the computer for repair.(I am not sure why the company did not cover this expense) Basically I have lost more than the computer is worth. I now have this 'lemon; back, The company refused to refund and I have no confidence in it. I have suggested that company make me whole by guaranteeing the computer for another year. I would feel more confident if they stood behind their product and repairs, As always the management will issue no assurances. I am left no choice but to hire a lawyer, submit a bill for lost income and expenses, post a poor report with the BBB and pray that this computer will continue to work, Perhaps if all unhappy customers start sending in bills for lost productivity maybe they will take notice. Toshiba you would be wise to give your case managers the power to make decisions based on the individual customer service complaints. Your current protocols just make a bad situation worse.

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