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Original Comment Never again will I purchase product. I am beyond disgusted with people at Toshiba. I purchased the Toshiba Click Satellite Click for my son for Christmas, I purchased this product in Mid September originally intending to give it to him for his Birthday, but decided to wait until Christmas since it over $600 plus tax within days of having it my son started to experience difficulties like the computer shutting off in the middle of whatever he was doing and not powering back even though the battery was fully charged. We took it back to Best Buy unfortunately since I bought it in September the store policy was longer in effect. So after many frustrating calls and wasted hours on the phone most of that time I was on hold. Their customer service is worthless at best. They want me to pay for shipping and handling on a computer that was very obviously defective when I bought it. UNBELIEVABLE! I decided to some research on this particular $600 computer and to my disbelief almost every single complaint I read about the Satellite Click was awful. So after getting no where with their outsourced CS I decided to contact someone at corporate level explaining to her my situation. She forwarded my email to a gentleman in another dept and cc'd me on it. It Stated Dear Eric, Please help this Toshiba customer. Woohoo I thought I am actually getting somewhere, until today when after not hearing any response from Mr.Paulsen I emailed him directly and basically he is going to do nothing. I will never again in my life purchase a Toshiba product. I would highly recommend that that particular make and model be pulled from the shelves but everyone knows as well as I do that will never happen.

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