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Original Comment I can't believe you have the market standing that you have the way you treat your customers. I purchased a 50&quot; LED TV in June of 2013. In November it broke down and six weeks later was deemed non-repairable. After fighting with your customer service department for another three weeks I am offered a credit of a fraction of what I paid for the TV because you depreciate it based on the warranty period. I guess you only expect your TVs to last a year.<br /> <br /> The credit you give me can only be used in the Toshiba on-line store where I have to pay MSRP. I get no benefit of the sales offered by the big box stores.<br /> <br /> In order to come out of this with an equivilant 50&quot; TV, I will have to shell out another $400. I am not willing to do that. Toshiba will never get another dime of my money. I am going to have to settle for a 31.5&quot; TV<br /> <br /> Your reps tell me that I accepted the offer to settle for a credit. I did not! I was given no other option. It was take your measly offer or just do without.<br /> <br /> How do you think this is a fair outcome? I would like someone to call me who has the authority to resolve this to my satisfaction. I bought a 50&quot; LED TV 1080/120 and that is what I will need to be satisfied. None of this is my fault and you are penalizing me. You should be ashamed of your policies and practices.

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