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Original Comment I would like to start off by saying BUYER BEWARE this company. We have used Travelocity with no problems 2 years in a row. This year we figured everything would be like it has been. We went to book our trip on the Canadian website (Travelocity.ca). They were advertising a promo code that wouldn't work. So we called the number listed on the Canadian website. He said &quot;I will transfer you to a travel agent to help you.&quot; The guy came on, booked our trip for us, everything was great. 48 hours later our statement came in and they had booked us in USD, instead of Canadian. At the exchange rate right now, that lost us $400. We thought &quot;Oh no problem, I'm sure it was just a mixup.&quot; so we called. And called, and called. 1 week straight so far, a million promises, and even them admitting they have been having issues with their Canadian customers getting billed in USD. They told us if we could get a conference call with our bank they would be able to fix the problem, we did. We got our bank on a conference call and guess what? Travelocity HUNG UP. <br /> We would have been satisfied with a credit of the difference for our next trip, that would have ensured that we would be coming back to use their service again. But the &quot;customer service&quot; agents are so appalling, even going as far as to call us liars, and get mad at us for their mistake (Which they have admitted to! But refuse to do anything to rectify.) Promises from them for many, many, many call backs, and we have not received one. They have even gone as far as to hang up when we use our home phone number (which our trip is linked to.) The only way to get a hold of them is with our cell phones. (Some one ALWAYS answers when we use a phone not linked to the trip!) Run around and around like a merry-go-round with this company. This is an open letter to the CEO of this company who we once loved. If you want your customers treated like the scum on the bottom of your shoe, spoken to like we are less then worthy of your time, and to never use this service again, then bravo. You have accomplished just that. Now my husband and myself are worried. We were/are planning a wonderful trip of a lifetime taking our two children to Disneyland. Now all that comes with this service is stress. Are our holidays going to be cancelled without us knowing? If we get stuck somewhere and need help who can we call? All things that no one should EVER have to worry about when booking through a &quot;travel agent.&quot; So I say again, Buyer beware, if something goes wrong with your trip, Travelocity and it's service agents are unwilling to help.

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