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Original Comment Just left Las Vegas,4/12/14, was only there 4 days. 2 of us rented cars. we were told that the laws in Nevada changed, and that we HAD to take the insurance coverage, even though we were both fully covered by our own insurance. I asked when the laws changed, and she said, &quot;within the past year'. FLAT OUT LIE!!!!! and we didn't find out about this till the very end, after she printed out the bill. By then it was too late to go elsewhere, so we left with the cars. <br /> After much wasted time we didn't have, multiple calls to my insurance company, calls to Nevada insurance companies, and attempts to reach the manager,it was confirmed that she liled. The manager told us that she would have to watch the video of our transaction. My son went down first, she made him wait another hour while she watched the video, (as she hadn't done it yet), then he resigned another contract. I could not go the day she said, as I was over an hour away. 7:30AM the next morning, the manager calls me to say that if I don't get down there, she would have to charge me for the insurance.<br /> I did go down, using much extra gas, wasted more of the little time I had, and &quot;Jessica&quot; was still at her post working, and probably scamming other people....<br /> Saying &quot;sorry&quot; is not good enough. This person flat out lied to us, and cost us time, money, and aggravation we didn't need, only having 4 days in Las Vegas. I am hoping corporate can do something about this.... The Customer Service is nil-The manager acted like she was doing US a favor by doing the right thing, and removing the bogus charges that totalled more than $200.... Corporate needs to look at your employees!!!and promote more customer service.

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