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Original Comment Mon, Aug 25 2014 10:35am<br /> On August 18th, 2014 after waiting 35 minutes just for the bus to pick me up at the LAX airport, I then arrived at Payless and had to wait for 45 minutes in a line. Once I got to the counter and gave the person my confirmation code, I was given a piece of paper and told to walk out to the warehouse to get my rental, where i found 150 people waiting on rentals with 3-4 people in Blue shirts collecting ALL of our white sheets of paper. NOTHING was computerized and nobody that worked there seemed to know who was coming or going. Many people started to get irate and take video, me included. The employees where yelling at us customers to back up and be patient. No explanations where given. It was ridiculous and completely unorganized. The warehouse was HOT, very hot and with 100+ people waiting on cars for over an hour, you can imagine our frustration. Not sure what happened on this day, but it took almost 2 additional hours for me to actually get my car which happened to be at 5pm. (RUSHHOUR in LA) This was the worst rental experience I have ever had and will never rent from Payless again. In fact, I plan on letting all of my friends and followers on Facebook, Twitter and Instagram know of the experience and how I was treated.<br /> <br /> <br /> A very disappointed customer,

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