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Original Comment Very sad and disappointed review for Payless!! Never again will I rent a car from them.......On August 27th 2014 I received a confirmation number with a quote for my rental car of $234.08 for 3 day rental, on arrival to pick up my rental car on August 29th 2014 by the Airport in Las Vegas location, the only Payless location, I was told by the front desk clerk that they do credit check to rent a car and I had to pay an extra fee of $45 on top of my rental, because my credit wasn't good enough, which I didn't mind paying and extra $45, but what I don't understand is why couldn't they explain this to me over the phone, as I would've never waisted their time and my time would've never been waisted. I would've just gone through a different agency that's across the street from where I live, instead I went through Payless car rental because at the time I thought they had the best price in town so I didn't care that I had to drive 20 mins away from my home, not to mention the wait time at the airport where they're Payless rental car is located at, was very horrible, I waited about 2 hours before I got my rental car, I signed all the paperwork in a hurry after he explained to me the rental agreement which was, I was gonna be charged $45 more because of my credit and that the amount to be hold to my card was $200 plus the rental of $234.01 which should've been a total of $479.00, oh yeah and before I signed the paperwork the front desk employee asked me if I wanted to get their rental insurance through them and I right away told him &quot;No, I have rental car coverage through my insurance progressive&quot; so the guy responded &quot;ok that's fine&quot; than it signed all the paper work. <br /> A day later August 30th 2014 I check my bank account and was very disappointed to find out that they had charged my card a total of $679.00 I called right away 1st thing in the morning and put a claim, I received a call from Payless car rental same day at night around 11pm I couldn't answer the phone as that's not a reasonable time to call, the lady left a voice message to return the call to 702-736-6147 extension #2002 since then I have been calling them, and was unable to get ahold of no one until a week later September 6th 2014 I spoke to manager Jessica or Mary something like that, She then explained I was charged for the rental insurance through them, after I had declined it at the front desk when I was 1st asked if I wanted it. then she explained to me she had to watch the video footage and if I signed the paperwork I wasn't going to get my refund for the over charge, not to mention she was very rude and didn't even want to listen to what I had to say, so I automatically knew she was not going to help me or do anything for me, she said she would return my call within 72 hrs which should've been September 9th, so called back to customer service at 702-736-614 option #8, and asked to speak to management above Jessica Mary the manager of that specific location or whatever her name was, so they transferred my call to speak to a Teresa which she's above Jessica Mary, no answer, I left a voicemail, with my car rental #, name &amp; last name and best number they can reach me at, next day no call backs or nothing resolve I called once again to that Teresa and again no answer only machine did the same thing and nothing again, a week and a half later and still nothing has been resolve, they ripped me off and they ignore my calls, they take advantage of the customers giving them cheap rates online or over the phone so they can fall for it, once they have the customers credit card information that's when they feel they have the power to charge you what ever they want. Never again will I rent from Payless rental car, I'll stick with the loyal Enterprise car rental, they r quick, easy, and cheap, they are not liars!! No scams, they charge you what they promise you.

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