Home » Report Abuse

Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I have NEVER been so disgusted with a company before. The frustration is unbelievable - do yourself a favor, and NEVER EVER rent from Payless. You think you are "paying less" - but you're in for a surprise... Don't expect friendly service, because you won't get it here. You're lucky to receive service, period. Don't expect an understandable, thorough, and honest agreement with Payless, because it will be a confusing, fee-hidden contract that will create a burden for you and your wallet. Don't expect that "low price" when you rent to be the final price you pay, that number is gonna climb much higher. Here's my case: Knowing that other rental companies were charging higher prices for a week's time, I decided to do some car-rental-shopping for a trip to Orlando last month (Oct. '14). I happened along Payless with a decent deal and, naive as I was at the time, didn't bother to check reviews of this place. I was a little weary since it was located outside of the airport, but I went for it anyways. WHAT A MISTAKE. My first issue was that I had to wait for a shuttle. And wait. And wait. And wait some more. I tried calling to have a shuttle pick me up, first the call dropped on me, then I couldn't reach anyone! The phone line was "busy" and I couldn't connect to anyone. Once I finally got on the bus to the actual place, I had to WAIT AGAIN for service. I should've seen it as a sign when the guy ahead of me was having issues with his vehicle agreement. Little did I know when it was my turn that I would be in ANOTHER SURPRISE. Payless had suddenly RUN OUT of all small-size vehicles. I saw plenty in the back, behind the fence, but NONE were available?? So what was I stuck with? A grand caravan! NOT what I wanted and definitely NOT what I agreed to! The guy behind the counter was NO help and tried to force me to get insurance. I have insurance and I don't need to be talked to as if I'm prone to accidents. He was rude and gave me weird looks when I kept denying the insurance. I knew it wasn't required, even when he said "basic or premium insurance, one or the other." I said NO INSURANCE until he finally gave up on his little cross-sell. He puts a bunch of highlights on the contract to have me sign and he wouldn't explain anything to me; kept rushing me so I wouldn't read to what I was agreeing to. So here I was, a single vacationer with a huge caravan who was dreading the terrible MPG she was going to get with the drive ahead. Going back into the building twice asking when other vehicles would be in (with no help), I finally gave up for the day because I was already tired of dealing with them, and went about my day. It gets WORSE. I kept calling for other vehicles that might be available and they wouldn't give me an answer. So I told them, FINE, you call ME. Which, of course, I knew they wouldn't. So I had to call them again, in which they had a vehicle. I said I would pick it up later, and they told me NO. NO???? I had to get it right then and there! Well at that time I couldn't, so they said well we can't help you then. I was furious. So I had to call THE NEXT DAY, AGAIN, and WASTE MY VACATION to drive 2 HOURS THERE because of heavy traffic and pay double the tolls just to get a vehicle. Not to mention I had to pay for the gas on a car I didn't agree on. I tried to talk to the manager, but whenever I called she was "unavailable" or "in a meeting." I had other things to do on my VACATION than worry about this horrific place calling me about this car issue. I've been calling customer service since I returned, and all those "wait 48 hours," "you'll hear in 72 hours," are all LIES. They will NOT contact you because once they have your money they could care LESS about the customer's satisfaction with them. You think you're paying cheap, but you're only getting charged left and right. I first was told I would hear something on Oct. 31st - NOTHING of course. I called again, "You have to wait for someone to contact you." I said "So you can't help me?" The caller goes "There's nothing I can do." Why have a customer service line when they DON'T PROVIDE SERVICE TO CUSTOMERS? I'm sick of these overcharges, the lack of attention, and that Payless is still a working business to cheat out every possible renter they can get their hands on. Your contracts make NO SENSE and the charges you bring up last minute on us are appalling. I've called over 30 times since the first day and I still have no response to anything. Even after this post, I still don't expect ANY response. I guess that's the one thing Payless is good at doing.

Feedback

Your Name

Your Email

Verification

Headquarters Map

Check out this cool map plotting the corporate office headquarters for major companies.