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Original Comment We purchased a Samsung High Efficiency washer and dryer approximately 1 1/2 years ago. We have since our purchase of these appliances had 4 (four) major floods in our laundry room and over half of our kitchen due to the washing machine hoses on the bottom side of the washer coming off and draining the water all over the flooring in said rooms. <br /> <br /> We have been given the complete run around regarding this entire matter. We have also been given ticket numbers for repairs and claims on this unit., for Samsung to turn around and cancel out the ticket number one (1) day after giving it to us and which it then also cancels out the claim for the unit and the damages it has done to our home. We paid full price for these appliances they were NOT A SALE ITEM OR DISCONTINUED ITEM. And, we also have been very patient with Samsung to back up there GOOD NAME AND BACK IT UP BY TAKING RESPONSIBILITY FOR THERE DEFECTIVE MERCHANDISE. <br /> <br /> We expected to have this problem resolved within a 2 month time frame. I called Samsung this morning January 12th, 2015 and NOT ONLY DID THEY CANCEL OUT THE SERVICE REQUEST BUT THEY ALSO, CANCELLED OUT THE CLAIM FOR THE DAMAGES DONE TO OUR HOME. THE DAMAGES ALONE ARE OVER $3,000.00 and THAT STILL LEAVES US WITHOUTH A WASHING MACHINE!!!! What do we need to do hire a lawyer for this? Yet another expense! This is absolutely ridiculous for a well known corporation to put any one person/family through..<br /> <br /> As I explained to each service representative at Samsung that I'd spoken to, that I have just went through a major operation and was in no condition to clean up all the soap and water that drained from our machine let alone HAVE TO HAND WRINGOUT THE CLOTHING THAT WAS IN THE WASHER!!!! What a bunch of crap!! <br /> <br /> VERY DISAPPOINTED AND DISGUSTED!!! <br /> <br /> WE JUST WANT SOME RESULTS!!!

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