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Original Comment Payless Car Rental 1409 Rollins Road Burlingame, CA<br /> <br /> POLICE WERE INVOLVED!!!!! They hire thieves and liars.<br /> The final straw! I returned my vehicle, and within 15 mins realized I had left a few items in the trunk. I immediately called from the airport terminal and asked if the items had been found. &quot;Rocky&quot; told me, &quot;No&quot;. I accused him of either lying, or not checking the vehicle. I contacted the Burlingame Police Department, who met me back and the facility and upon questioning, most of my items were miraculously &quot;found&quot;. One piece of jewelry was not recovered. <br /> <br /> I used to rent from these guys quite often up until 2012, and really never had any issues. <br /> <br /> While I was waiting for the police to show up, I overheard &quot;Rocky&quot; pressuring an older couple into taking their insurance because they could hit a deer. What a joke!!!<br /> <br /> Car I had was of minimal quality and dirty. On my last day there, the hood started to shake like it was going to fly up. <br /> <br /> In general POOR customer service. One person behind the counter with a line 6 deep. Employees everywhere with their hand held out for a tip.

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