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Original Comment I got my computer in July and have been trying to get it fixed for a month. The CD drive does not work. The customer service has been awful. They advised to use their box and packing they would provide for $29 and this way it would be insured. So they sent me a 14" box which is too small. I took it to Fed Ex for help and they said the computer will no way fit in the box. So I called Toshiba Customer Service and they said they would send a bigger box. So I received another box of the same size. SO then they indicated that they would send me a 15" box, but they have not. This has been going on about a month now. I am currently on hold once again. They told me to email them pictures of the computer not fitting into the box! Well I took pictures and tried to send them but they came back "undeliverable." They also gave me the number of the repair depot in Indiana, which turns out to be a non-working number. Terrible customer service, ridiculously long wait times. I would never buy another Toshiba product.

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