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Original Comment As a longtime owner of Samsung products, and coming from a family and many friends who consistently purchase Samsung products, it is with deep disappointment that I write you today. In August 2013, as a gift from my family, they purchased a 46" Samsung Smart TV. This TV was purchased from Best Buy in Marlborough, MA with an American Express Credit Card. A few weeks ago a dark shaded line about 4" deep appeared across the entire top portion of the TV screen. I called Samsung and spoke with IT, who gave me instructions on the phone, but they were unable to correct the problem. They then informed me that they had to connect me to "the next level of IT", which they did. Once again I was instructed over the phone, but again to no avail. They next told me that they would have someone more qualified call me back. I waited all day, no phone call. In fact, to this day I have not received a call back. I checked with my cable company and it is not the cable connection. Since then the dark shaded area has slowly come down further on the screen. Now consuming about a third of the screen. Clearly, I have gotten a "Lemon". I am very disappointed with the service and the product, and cannot in good conscience recommend Samsung to anyone again. I also had someone who is a professional in Audio/Visual look at the TV and he believes it is defective LED's. I hope this complaint does not fall on deaf ears. Shirley

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