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Original Comment I made an online reservation to pick up a car from the airport on Saturday afternoon and return it on Monday morning for $36. Picked up the car at the airport without problem. Monday morning I returned the car to the airport but no one was at the counter. So I followed the instructions that said to drop off the keys and paperwork in the drop box on the counter. Then on Thursday I received an email with a receipt for $142 charged to my credit card, saying that I didn't return the car until Wednesday night. I called the phone number on my agreement, and the agent on the line tells me that I will need to speak to the manager who won't be at work until the following Monday. Since then I have called the Payless Customer Support number, and used the Payless website to send a written message. I'm currently waiting for a response. I have also called my credit card company to dispute the charge.

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