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Original Comment I purchased a Toshiba Satellite from Walmart on September 18th 2014 for my daughter's birthday. I didn't purchase the extended warranty as I have owned two other Toshiba satellites in the past, without any problems or hardware malfunctions. Since I trusted the brand and model I chose to purchase the same type of laptop.<br /> What a disappointment it has proven to be!! On September 24th 2015 I contacted and was able to speak to a human being at the Toshiba call center and explained that I had been trying to get some help with my daughter's laptop as it had developed what appeared to be a software issue. Previous attempts when I called the customer service call center, I waited on hold indefinitely and eventually resorted to trying the FAQ guide on the Toshiba website in order to troubleshoot why the laptop would not boot up. This was while the laptop was still under the 1 year warranty!! <br /> After trying all of the prescribed methods to troubleshoot the issue, one of which involved a twelve hour clean-up of the hard drive in order to reset the laptop to factory settings. I eventually decided to persevere and waited 45 minutes on the phone to speak to a technical support person. This while simultaneously attempting to live chat with technical support on another PC! Finally I managed to speak to a human who said that the laptop was out of warranty and suggested that I purchase the recovery media needed to reinstall the operating system. What a money making racquet!! In the past the recovery media used to come standard with the purchase of the equipment!!!<br /> I tried to explain that I had attempted multiple times to contact the call center while the laptop was still under warranty however that was almost impossible! Also I wanted to know why I was being charged for the recovery media. I never received an answer with substance so out of sheer frustration I agreed and purchased the recovery media.<br /> Fast forward two weeks later October 5th 2015, after attempting to get the laptop to work using the online guide on the Toshiba website. Still wouldn't work, so I called and again waited an inordinate amount of time to speak to a human. Finally landed up speaking to what I can only describe as a human analog!! Again I was told that the laptop was out of warranty Blah Blah etc. it was finally agreed that they would send me another recovery media thumb drive.<br /> This too didn't work, so it was off to my local computer repair store. I was told that it was a hardware issue and that the hard drive needed to be replaced. I was later informed that it wasn't the hard drive but the motherboard!! I told the repair store to just through the piece of junk in the trash!!<br /> Worst back-up service that I have ever received!!! I will never purchase a Toshiba product ever again. I will however post this email to every consumer website I can to report what a terrible company Toshiba is!!

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