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Original Comment We reserved a standard rental 1 month prior than picking up in Charlotte NC. The confirmation said that the rental was at the airport. We were dropped off and it wasn't there. We had to call a number and get shuttled to a hotel offsite. When we arrived the agent advised that all they had left was a Ford Fiesta. This in no way would accommodate our needs and they just said this is all they had. The entire rental agencies at the airport were out of cars so we had to take a taxi home. Payless refuses to compensate us for this error. HORRIBLE agency.

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