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Original Comment October 27, 2015<br /> Loc: San Antonio,Tx airport<br /> <br /> I reserved a vehicle for a 6 day rental. When I arrived the wait was long and frustrating as there were not enough cars available for rent. I was upgraded by the Mgr Mr. Escamilla as a preferred customer and the suv was dirty, had just been returned, and smoky inside. After obtaining my rental within 3 hours I was on 35 N and a right rear tire blew out and I was stranded on the highway. I called the office and spoke to a female employee named TJ who told me because I did not purchase the additional coverage there was nothing they could do to help me during this emergency/crisis situation. She also told me that most of their vehicles do not have a spare and if I had the tire repaired or a spare placed on the vehicle the cost I would incur would not be reimbursed. I had to use my roadside service and get towed back to the office (33 miles) to SA. Again no vehicle was available, and promised a call &amp; pick up by the mgr himself the next morning at 7am. Of course this didn't happen as none of my information was relayed to the office when I called the next morning. After 2 hours of waiting I had to obtain other transportation to drive to Temple Tx for my fathers dr appt. I will never do business with this place again and future customers need to read all reviews about this rental company as they are part of the Avis company. The corporate office needs to &quot;clean house&quot; with employees such as TJ who are nasty, rude, and is a liability to the company. This employee had informed me that if something would've happened to me on the road, &quot;we are not responsible&quot; !!

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