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Original Comment Since 12/08/16 it has been a complete nightmare dealing with Travelocity. There was an issue from the very first day with the site changing the original flight I had booked the first point of contact sales reps were able to assist and fix the small issues. Well when I noticed my departure date was listed incorrect I called and was told by a rep that there was no issues and she contacted the airlines and reserved my seat and I did not need a new itinerary number and the flight number remained the same. After a full day of travel and drive to my final destination I trusted what the rep advised me of. Well when I went to catch my flight I was told my seat was reserved but never ticketed and I would have to call Travelocity because the airlines were completely booked for the day. I spent a total of 10 hrs at the airport freaking out with no way home stuck in our nations capital. After being disconnected and called back several times the issue I thought had been resolved at 7 pm EST on December 17, 2016. I thought this nightmare was over on Sunday Dec 18th when I arrived home. Monday Dec 19th I went to use my debit card only to find out my card was declined because Travelocity force charged 552.60 to my acct causing it to overdraw. I spent the next 5 hrs of my evening on the phone with Travelocity I was able to speak a supervisor who was speaking with a corporate rep named Daniel who promised to call me back due to phone system error Daniel called left me a VM with no call back # no reference # and no resolution. I had to call back and speak again with Rosie in Corporate who was EXTREMELY RUDE. She stated she would only credit me back what was force charged to my account and OD fees. I requested a FULL REFUND after what I had experienced. I was not asking for any additional fees I accumulated due this error made on behalf of Travelocity. I don't feel justified in any of this and will never do business with Travelocity ever again. I as a consumer would never volunteer to spend my hard earned money on this type of customer service or experience. I am hoping someone from corporate will reach out and make this wrong right.

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