Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I have gone through over a month of scheduling assistance for a recalled washer that started on November 5th when I scheduled an in home repair. Only to be notified that the date had changed to November 27. I went with it and had provided the model number/serial number etc.. in the request. Nov 27th the technician arrives and says we didn't get the kits you need from Samsung so I can't fix it, call Samsung. I call Samsung at about noon Nov 27, 2016 and am told they will reschedule with another technician and give me the same number for who just left my home. I had to remind customer service 3 times that I was calling because thy don't have the right kit. I was told my complaint was escalated to the executive customer support and someone would call me in 48 hour. After 48 hours I called on Nov 29th and again explained the situation and I was told that a supervisor would call me back within 2 hours. No call ever came and once again I was told that it had been escalated to the &quot;Executive Support Center&quot; (which by now I think is just to get rid of customers) Anyway, Nobody called so when I called back on November 29th I was told that a new date would be scheduled with the right kit to fix the washer. On December 8th the technician arrived and guess what? Yep, he did not have the right repair kit. I call Samsung again on December 8th and once again I am told that this has escalated and someone from Samsung's Executive Service Department would call me within 24 to 48 hours. In the meantime another date of December 10th is made to have someone come fix the recall on my washer (this started on November 5th 2016) and on the December 10th they arrived and again reminded the technician what I needed and luckily he had one in his truck and had to go get it. Finally it was fixed. So it is now January 8, 2017 and nobody from Samsung, not the 3 times I was told it was escalated and someone would call me within 48 hours, not the time that I was told a supervisor would call me within 2 hours has called. <br /> I have Samsung cellular phones, televisions, and a washer and dryer. I have never felt so dismissed by a company. Loyal customers may fade away now with treatment like this. To make matters worse is that I have a problem with the Samsung dryer now and it won't turn off with the power off and the door closed, it continues to run and not the recycle setting at the end of a load, but it won't turn off unless it is unplugged. Now I have to go through this whole thing again with Samsung about trying get some customer support. Oh, and my last conversation with customer support I suggested that Samsung should provide a coupon for my situation or a % off next purchase or gift card of some kind. It really is unbelievable the days from work and the cost for the number of days that impacted me for one 10 minute fix for a recalled item.

Feedback

Your Name

Your Email

Verification