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Original Comment 9/14/2017<br /> <br /> Re: Company Complaint<br /> <br /> <br /> <br /> To whom it may concern,<br /> <br /> <br /> <br /> I Yash Slaughter Reservation # 05626284-US-6 ) had a pleasant pick up and driving experience with the Mid-size vehicle that I rented in Las Vegas from the rental center at the airport from Sept. 4th to the 7th of Sept. It wasn't until the day I had to drop the rental off and experienced a poorly managed and handled situation with a young lady Susan and her manager Mary Shea. On Sept. 6th I arrived around 10:45pm at the return desk in the garage for my 12:45am flight. I get to the counter and express that I won't be using the card on file, I will be using cash as I adamantly expressed to Bryson during my pick up of the rental. At that time nothing was said to me about not having issues with paying cash. So I inform Susan that night that I would be paying with cash, she informs me that it was drawer switch over time and I wouldn't be able to pay with cash until after 12am. I said how is that possible when my flight leaves at 12:45am, I would never be able to make it back to the terminal. She looked at me and said, &quot;There's nothing I can do&quot;. I then went on to say that it wasn't explained to me that if I returned the vehicle back at 10:45pm that I would have to wait until 12am to pay cash. She then just stared at me like she didn't care, she never once apologizes for the inconvenience. I then ask for the manager who was Mary Shea who was walking up, so I explained the situation to her, she does the same thing as Susan looks at me like &quot;Well there is nothing I can do&quot;. I then said &quot;do you understand my dilemma Mary Shea, shrugged her shoulders and maintained that there was nothing she could do. I then said I would write the corporate office and I was also a manager and she wasn't resolving my issue or even sympathizing with me. By then I used a card that that I didn't want to use and expressed my displeasure. At that point she got upset with my forcefulness, and slammed the sliding window shut and said &quot;F YOU&quot; as she was closing the window. At that point I made a scene, and I was highly upset and walked away with security. In the future, I should hope that no customer experiences what I did. Going forward you all need to change that change over policy for cash or shorten it for the risk of customers potentially missing there flights. <br /> <br /> <br /> <br /> <br /> <br /> Sincerely,<br /> <br /> <br /> <br /> Yashurun Slaughter

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