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Original Comment I purchased plane tickets and rented a minivan through Travelocity for NYC from Feb 19 through 23,2020. After speaking to a Thrifty rep about our rental 2/19/2020 at JFK and declining the insurance Travelocity offered. Our insurance company told us that they would cover the rental; which we relayed to Thrifty's rep. The rep ignored us and encouraged us to get an upgraded vehicle. Now, Travelocity billed us for insurance we did not need and Thrifty sent us an additional bill which was our upgrade cost was $307.53.<br /> <br /> We paid Travelocity $540.74 for the vehicle with insurance. I declined the insurance through Thrifty and it was not relayed to Travelocity, neither were we told to contact Travelocity. After calling Thrifty this morning, I was told that our rental was $360.84 before the upgrade. With the upgrade, our total for the use of the vehicle was now $668.37. Travelocity is refusing to refund our $127.61.<br /> <br /> The additional upgrade Thrifty charged $307.53 with the total from Travelocity puts our total to $848.27 for a vehicle for 4 days.????<br /> I called Travelocity twice this morning and was put on hold for over 90 minutes each time leaving me on hold. Your employees have refused to allow me to speak with anyone in management, your headquarter's address or anyone in charge. As a matter of fact, one of your staff began yelling at me for asking to speak with someone in management.

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