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Original Comment Samsung is a very useless company. I bought a vacuum cleaner bot from Best Buy in November of 2018. I had just moved into a new house in October of 2018 with wood floor. This piece of s(bot) was programmed to run through and clean the floor at certain times of the day. It scratched and destroyed my floor in August 2019 less than one year after purchasing this .<br /> I reached out to Samsung and they asked me to send it their repair Center in NJ. I was asked to put in a claim for my floor. They sent out their insurance adjuster for my floor who saw that my floor was destroyed. After this was reported back to Samsung, they proceeded to declare that my vacuum cleaner was not bad but as a courtesy they would issue a refund. Since December 2019, I have been waiting for a refund. Now they claim not to find the serial number of the bot which they claim was under the vaccum and may have been erased through use ( who puts important information under an equipment that that operates back and forth) . Now Samsung has my vacuum cleaner and would not issue my refund. WHY, WHY, WHY. This is the most irresponsible company I have ever dealt with. They do not take responsibility for their products. They are a bad company. 'Buyers beware'.

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