Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I feel your pain. Now they have this message that their system is down. The "chat line" is a complete joke. Unless you talk to a person you have no real idea how much money they plan to extort from you when canceling (multiple trips in my case) until you get a live person. They hang up on you, spin you round and round. By far the worst customer service I have ever experienced. I have used travelocity for well over 12 years but you can guarantee that once I get these tickets cancelled they will never hear from me or anyone I know again. This is a pathetic way to show support for customers in a time when the circumstances are out of our hands. Further to that, my son has a child in his grade who has just tested positive for COVID-19. Do you really want me to get on a plane with you until the county clears everyone in the school district? I bought cancellation insurance. If I have to pay one dime to cancel these trips for something outside of my control I will hire a class action lawsuit lawyer to gather the masses and come after travelocity.

Feedback

Your Name

Your Email

Verification