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Original Comment Okay, I understand the covid-19 pandemic has resulted in a great deal of travel plans being canceled. However, we a trip to MX scheduled in a week and a half. I have MS, and my husband has heart issues. I have been advised by a doctor that traveling internationally around lots of people in airports, esp in the international airport is not advisable. I foolishly booked a non-refundable all inclusive room at the resort, but I did talk to them and was told I can reschedule it for another date but it needs to be done through Travelocity. The problem is I am only given the option to cancel and that will lose my reservation number which means I will be charged for the entire stay. They resort says contact Travelocity. I found other dates through the airlines, which will cost a considerable amount more for other dates. Not sure if it's peak time or demand due to people forced to rescheduling. My dilemma is if I directly contact the airlines and resort and reschedule through them, then cancel my trip and flight through Travelocity will Travelocity still just take my money resulting in me paying twice for this trip? I wouldn't know since I cannot get through and the live chat refuses to chat with me unless I want to book a trip! I am so angry at the way they are handling this! Yes, we purchased the travel insurance and that is a waste regarding this situation too. Travelocity, I will never use you services again, and I have been a loyal customer. I will let anyone and everyone know how poorly your customer service has been by just turning your phones off at this time and telling your customers to figure it out. The links you send to "reschedule for another date" only give us the option to cancel which means we will eat the costs of the trip.

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