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Original Comment Good Afternoon,<br /> After countless attempts over the past 48 hours and nearly 28 hours of being on hold or waiting only to be disconnected, I am contacting you with frustrated uncertainty. <br /> <br /> I am looking for options to cancel a trip booked on Travelocity. There seems to be an incredible failure on the part of the Expedia Group to offer support, customer service or provide solutions. In my case, I have paid an additional amount for the &quot;travel protection vacation waiver&quot; which as been useless as I am unable to reach your company using any of the methods offered.<br /> <br /> I understand that these are unprecedented circumstances related to COVID-19. However, the extreme lack of accountability from Travelocity and the entire Expedia Group is disheartening, to say the least. <br /> <br /> My expectation is that in light of the world wide health crisis, customers such as myself, should be able to access the tools needed to safeguard their travel investments with your company. The total disregard for the customer is unacceptable and warrants further legal action as well as media coverage of the inadequacy of the Expedia Group. This will be the next step in my attempt to reconcile this vast failure.

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