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This is a scam or outright theft. We were to travel to Italy at the end of May. We have been on the phone everyday numerous times while also sending multiple emails. We are either on hold or told someone will get back to us. They never call us back or when they do they give us misinformation. The hotel in Italy says they don't have our money it was never released from them and that we should be able to get it from Travelocity. While Travelocity tells us they say it's not refundable per the hotel. Someone's ripping us off. We want our money back. Will never use Travelocity again and am reporting to BBB


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