Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Hello, <br /> I would greatly appreciate this be sent the human resources department along with the training program director. <br /> <br /> My name is Jacob Denemark i have been a loyal uhaul customer since the mid to late 2ks. Ive used uhaul for storage (inside and out) trucks, trailers ect. And many times !<br /> <br /> I called the closest location (uhaul and my pics are attached) to a car dealership ( i was purchasing from)and arranged for a one way rental from orlando to black lake rd in Odessa, fl (which is inside my neighborhood .7miles from home) which was important to me as i had to pick up my children at a specific time. Or else i would have driven (a much shorter distance than i had to travel to return uhauls trailer and pay for it convenience completely diminished and became headache and sadly, it cost me double the rate it normally does when i rent) so that reservation was make last monday for a pick up today this morning shortly after the branch opened (in orlando). No hick ups picking up the trailer and once again confirm the drop off location. No problem the owner of the store says! <br /> <br /> I load the car head back towards tampa home. I start getting messages that my drop off location has changed to a location that would be an hr round trip from home after unloading the car. I get on the phone and spend almost 30 mins w customer service to have to call the local route manger ( who is very polite but offers 0 compromises or anything really besides getting a call from her boss.) I let her know i needed a call back soon i was almost back to tampa and needed to unload and return the trailer so i could get my kids. <br /> <br /> Welp, here is where the experience changes my forever attitude and feelings about uhaul... i get the call from her boss who immediately is aggressive and overly assertive for me to crumble to his narrative as if im a huge burden to him. He spoke down to me the entire time like i was his property at this point all i did was listen. During this time he told me it was my fault for messing up the online reservation. &quot;THIS IS WHAT YOU WILL BE DOING NOTHING ELSE AND DONT ASK ABOUT COMPENSATION THERE WILL BE NONE&quot;. i had yet to say anything but Good afternoon this is Jacob as i answered the phone... <br /> At some point 2 mins after starting this call and sick of listening to his orders and demands i told him you need to listen to me for a moment. Immediately before i finished he went on another minutes or so rant. I told him this is crazy how you speak to your customers im fn blown away! I tell him i didnt make an online reservation i called uhaul and they selected everything and made the reservation he said thats not possible and there is no way a uhaul representative would do that. I told him look at the reservation and when it was made (5 days ago) he again a few times basically called me a liar was very loud w me and finally says o i see it now it looks like one of our employees did the wrong thing. Went on how this is a MAJOR inconvenience to me and not my issue. He goes off on me again i finally tell him i am giving you a heads up i am going to email corporate. He then softened his tune quickly and apologetic, soft spoken and toned. He needs training. I run a small business of 43 people and if one of my employees ever spoke that way to one of our customers well im not sure how that would end. <br /> <br /> As now, instead of less than 2 mins to drop off trailer and home its 25 30 mins each way , extra fuel, tolls ,time. <br /> <br /> I am going to dispute this on my cc as i think this will be the only way ill get anyone to read this or ever get back to me. So letting you know in advanced.<br /> <br /> <br /> I would like a phone call from someone about this. This isn't how you treat a customer thats been with you for over a decade. <br /> <br /> Thanks <br /> Jacob


Headquarters Map


Check out this cool map plotting the corporate office headquarters for major companies.