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Original Comment My comments are a little different than most herein but here it goes anyway.<br /> - I reserved a mid-sized truck from their Tuscon site. I confirmed the day before pick-up that it would be ready for me the next day. <br /> - However, when I went in on 5/18/2020 at noon, the size I reserved was not available. But they told me they had &quot;great news&quot;, that I would be charged the same agreed-to rate but receive a larger truck. Essentially, the reservation was for something much smaller and when I arrived at the Tucson site, great news - a larger truck was all that was available but at the same price. That was not really great news as it was harder to drive than the unit I had confirmed the day before but also it cost me more in gas as well. So not a big deal but DO NOT TRY TO CONVINCE ME I GOT A GREAT DEAL!.<br /> - I returned the larger truck to Scottsdale, one full day early and with more in gas than I received in Tucson at the start of the trip. <br /> - When I called the Scottsdale rental center and let them know that I forgot to pick up (locally here in Scottsdale) a few items and that I needed a comp from the manager, for a few hours of use, he basically told me he could not help me. When I escalated to Customer Care, I was promised a resolution but heard nothing for two weeks, until I called them this PM. <br /> - We shall see if I need to escalate any further as they have until the end of this week to take care of me.

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