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Original Comment I am having such a terrible experience, first i was on hold for 1 hour and 30 minutes to get an agent, once the agent answered he transferred me to another agent and i have to wait another hour. Now i have been with the agent on the phone for over an hour and she placed me on hold 30 minutes ago to check my flight information. I have been waiting for over 30 minutes for the agent to tell me that my flight is confirmed. Now i cannot hang up because i am not sure if there will be an issue. This is horrible customer service, the agent should at least have the decency to come back to the line and let me know that she is working on the issue. Now i am not even sure if she is working on the issues or just forgot about me and left me on the line.

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