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Original Comment I purchased a Samsung Washer from NEX late December 2017. I also purchased an extended warranty with the washer ( just in case.) In 2018 The washer stopped at rinse Cycle and would not go to the next cycle. I contacted Asurion to make claim. They asked for the usual info and a copy of my receipt. I forwarded all as they requested and they sent someone to repair it. I have encountered the same problem with my washer this week. I called Asurion and was told by the representative that my claim would be processed. I was forwarded to another clerk who asked for a copy of my receipt. I informed him that I no longer had the receipt because I had to leave my home I. A hurry because of the Woolsey Fires in Ventura County. I explained they had proof as I had sent what they requested in 2018 and the first rep confirmed that their computer tracks all correspondence is logged. When I spoke with the 3rd rep., He demanded a copy of the receipt. I asked to speak to a Supervisor and was told all supervisors are busy but they would call me in an hour. That was 4 hours ago.?

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