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Original Comment I have had about all I can take with empty promises given by your customer service people. I have been trying to get my ice maker fixed since the first week of August and still have not seen or heard from anyone. The final straw came today, I called your customer service people yesterday (3rd time) and got hung up on. I then started a chat and was transferred twice during the chat. Bottom line is your customer service man promised me that I would hear from your dispatch by end of day today, 9/1 and I haven't heard from anyone. Pretty sad that you don't stand behind your product and your employees care less than you do. I just want the product I paid for to work. Will certainly never purchase anything from Samsung again! Frankly I will be surprised to hear back from anyone.

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