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Original Comment I inherited a 2015 washer/dryer when I bought my home 2 months ago. After a few weeks, oil stains appeared on my clothes after being washed. Long story short: I have been dealing with Samsung Recall and Warranty depts for almost a month. WORST SERVICE EVER. Recall was finally completed, but getting the new warranty in place has been a joke. No one ever calls back. No one appears to know how to do their job...or the procedures are ineffective. Got a new ticket # today and am supposed to be getting a call Monday (hahaha) to set up a service call to fix the issue. I will be very surprised to get a call. I will be even more surprised to have the washer fixed. When, not if, the washer has anymore issues, into the trash it goes and I'll buy a basic Whirlpool washer. On/Off, hot/warm/cold, load size. The end. Who needs a "smart" appliance? What a waste of money. Very disappointed in Samsung. You are just awful.

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