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Original Comment I had a negative, frustrating and disrespectful encounter with Neftali Martin General Manager at 24th Street and McDowell Road. The incident occurred on Friday September 11th, 2020 at approximately 2.15 p.m.. A car was exciting the gate so I stood to the side ✋ waiting for it to pass. The driver stop next to me and rolled down the window. She (Neftali)said, "you can't just walk on to the property you to sign in at the pole." She did not bother to identify herself. Ask if I needed any assistance. Or even bi other to greet me. She just assumed facts not in evidence. More importantly I was not going inside the gate because my storage unit is in Building B. I was onlt waiting for the car to pass so I could sign out. I onformed Neftali that I have been signing out for nearly 2 years. Her response was she was just doing her job. Well without customers there would be no job or company. As a former employee working customer service at the CORPORATE OFFICE I understand the value of creating ? great customer interactions. In this case she acted less as a general manager and more of a profiler unprofessional. HER DEMEANOR AND ATTITUDE NEEDS A U-HAUL?

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