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Original Comment The worst customer service ever! I purchased a Samsung French door refrigerator 6/2016. Paid $2,000 making monthly payments on credit card till paid off. I am retired &amp; live on social security at poverty level. Early September 2020 I noticed freezer was not working. Also ice maker was freezing up. I called Samsung immediately. Was informed technician would come to evaluate problem &amp; paid $99.00 for this Analysis to confirm it was a warranty issue. Which next Samsung sent repair guy out to fix. Which he determined it could not be fixed &amp; the issue was still under warranty. A ticket was sent to claim department stating I qualified for replacement (new refrigerator)! I have been shuffled back &amp; forth to so many out of country employees &amp; received so much conflicting information which has now encountered over30 days of a run around. I have been told my model is not in inventory so replacement not going to happen. They have proposed $984.94 check to me because of age of refrigerator. Totally disregarding that the problem diagnosed by their technician was covered by Samsung warranty. A factory defect!<br /> To replace this refrigerator would cost almost $3,000.00. $984.94 depreciation is not acceptable. Their warranty on their products is a joke! Never ever will I buy or recommend a Samsung product. They're a bunch of crooks!! I have spent hours on my Apple cell phone either on hold or talking to someone who is stupid or intentionally trained to railroad &amp; give me run around! I have called corporate head quarters &amp; no answer &amp; no recording. Do they even exist in the UNITED STATES? I wish Apple made refrigerators! Samsung is the worst I've ever experienced. And I've bought a lot of appliances in my lifetime.

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