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Original Comment Since Oct 6th have attempted to get a $16 refund fir Travel Insurance. Have spoken and emailed numerous times. Eventually, spoke to a supersivor. &quot;Rusty&quot;. She said she could refund but needed my CC info. I explained I made reservation via PayPal so as not to provide CC info since they no longer had my PayPal info. I advised I do not want to provide my CC info as that is why I used Pay Pal when I made Room Reservation and Travel Insurance...and should not have to provide my CC info. She nicely explained she can not refund without such. I reiterated my irritation and such is unexpectable. Travelocity has mishandled this matter from beginning when I called and requested cancellation Oct 6th... and was advised it would be handled. I received notification that the room had been cancelled and $74.19 would be refunded; which I did receive. I thus assumed I was to cancel the Travel Insurance and receive $16.00 refund via the Insurance provider. When I called them they said I must receive it via Travelocity. So, I called Travelocity and was confirmed they would refund such; as such must go thru Travelocity. Well, why was it not done when I spoke with the person who took my cancellation. Regardless, this whole mess is a result of Travelocity mishandling and they should do the right thing.... refund the $16.00 via a check to me. I have had 5 telephone conversations and emails in attempting to resolve this matter. Someone in the hierarchy should authorize such a simple and small amount. The mere potential lose of a customer and other customers thru my sharing my experience is much more in value than writing a check for $16.00. Be customer focused.<br /> <br /> I request the appropriate Management whoever has authority to authorize a check be sent to me. It is not that difficult. Be customer focused.<br /> <br /> Thank You<br /> Rick<br /> <br /> Case number E-27211526.<br /> Itinerary 7551801804310

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