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Original Comment I purchased multiple rigid tools in July 2019 and submitted all the required information for the lifetime warranty but never got an email saying that it was denied which it shouldn't have been denied in the first place but either way I didn't get the email so I can make whatever adjustments they needed. I recently purchased more rigid tools and went on to my rigid site to check the warranty on my other tools and it says that they're only covered under three year warranty instead of lifetime which is the whole reason why I purchased them. I called and tried to ask why they were denied in the first place and they said they didn't get an SKU number which is complete b******* because I sent them receipts for every single rigid product which had the SKU number on it so now they say that they can't help me because it's been over a few months. I am so heated about this because I've spent good money on their products which I actually like but their warranty is a complete scam they won't fix parts that need to be fixed when it clearly says that they're supposed to. Their customer service is garbage I would never ever purchase another rigid again in my life and I'm spreading the word as much as possible

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