Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I purchased all new Samsung kitchen appliances not quite 4 years ago. My oven was not reaching the correct temperature. I called Samsung and they referred me to a Samsung repair company called ASAP which I called approximately late February I waited a while for an appointment and on 2/25/21 a tech came and diagnosed the problem he said it was a sensor and cost about $30. The company had to order the part and said I had to pay for the parts before tech came to my house again . The total amount came to $380 some dollars. I called them they said it was two parts. Ok I had to pay to get it fixed, that was 3/6/21 . Tech came here on 3/10/21 and installed the parts. He left and I immediately needed to use the oven and IT STILL DID NOT WORK. I called the tech Immediately and he said he had to talk to the supervisor. We have not heard from this company. I am so so sorry this company doesn't know what they are doing. There was only two Samsung repair companies in this area. Now what if I have to pay more to get this fixed???? By the way no sensor was put in this oven. If more money is required I could have purchased a new oven/stove. I thought I was going to have a long time before replacing any of these appliances. Help me I am 76 years old and can't afford buying new appliances

Feedback

Your Name

Your Email

Verification