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Original Comment I booked a trip to Belize last February before the pandemic. I was inform that I am not entitled to a refund, however; I will review a coupon for my trip. Therefore, I called on February 16, 2021 to inquire about my coupon so I can book my trip for this year. When I spoke with the representative about the dates for my trip she inform me I cannot change the sated once I book the trip. I told her I will call back when I have the correct dates. She inform me to call back when I have my dates for the trip and the price will still be the same. I called on Monday March 15, 2021 trying to book my trip and was inform I had to pay 40.00 more for the flight and 99.00 for the hotel. When I ask why do I have to pay more money I was inform because the price change. I ask for a refund do to the price change and I was told I cannot get a refund because I booked a non-refund trip. So I ask can I speak with a supervisor to assist me with this matter. I explained to the supervisor why I was requesting a refund he was very aggressive asking do I know I booked a non-refund trip. I told him I understand but at this point due to Covid and the price change I would like my money back. He inform me to contact the hotel. I called Hopkins Bay resort in Belize on Tuesday March 16, 2021 and was inform the trip was cancel and they did not receive any funds from Travelocity with an email confirmation to back their statement. Can someone please assist me with getting my refund back I just don't trust this agency at this point.

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