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Original Comment Tried to book a room in Philly area. Put in my dates and they were changed to the next weekend. I noticed this had happened after I paid. I rebooked for the correct weekend. Trying to speak to someone about a refund since it wasn't my error. Called and of course everything is automated. High call volumes and automated response was greater than 15 min wait. I opted for a call back. Which I received several hours later. Again automated. Press 1 to speak to someone or 2 to decline. Of course I picked 1. But it would registered and kept asking me to enter 1. So, I was hung up on. I called back and was told by automated operator that someone would join the call in 1-2 minutes. I am still on hold 3 HOURS and 3 minutes later. WORST company EVER!!! What a waste of time and money. The site made the error and I want my money back. This is how I spend my day off. I will spend so much time making sure people know how this business treats people. It's theft. I will not let this go.

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