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Original Comment . On 5/17/2021 one of my Samsung televisions started blinking on and off when trying to turn it on. I immediately contacted the customer service number and provided all details of the technical problem. The customer services representative created a ticket through Service Quick and generated the ticket # 4159500565 for 5/20/2021. I recieved an email and was informed that I would receive a call from the service guy on the morning of 5/20/2021 with the ETA if his arrival. On 5/20/2021 I took off of work and recieved no correspondence from anyone. I quickly call the service department and was informed that my service had been rescheduled for 5/24/2021 with no explanation but again was informedthat I would recieve a call with the Eta between 9:00 AM and 10:00 AM. On 5/24/2021 I again took off of work to be home for the repair service representative from service Quick. At 10:45 AM I again became concerned and was informed that the technician was busy and would call when he got a chance. At 11:45 AM I call the customer service department to verify this again second failed appointment with no correspondence. I was informed by the service Representative that there was nothing that they could do and I would once again need to await the call from the technician with the ETA. At 1:09 PM I recieved the message VIA text that I have attached stating the technician did not come to work and my appointment again was being rescheduled to 5/31/2021. I have taken of Two separate days and have missed 16 hours of work to no avail. This practice is ridiculous. At this point food is being taken off of my table with no solution. I escalated the call to a gentleman named Kenny ID # 0808 who informed me that my recourse was to schedule another appointment with another company and hopefully it would work out. This company is terrible. I will never buy another Samsung product.

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