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Original Comment First of all I'm amazed after reading ALL the complaints regarding Samsung products and their horrible customer service that they are still in business! I purchased a Samsung TV from Best Buy and it stopped working. I call Best Buy they told me I would have to contact Samsung. I called Samsung and they scheduled an appointment for someone to come out and look at it. No one showed up on the scheduled day. I called again and was told they were sending someone out to replace the part. I asked how they were going to replace the part when they hadn't looked at the TV to determine what was wrong with it. They said this particular TV was having a problem so they knew what to replace. Again no one showed up for the scheduled appointment. Called again and this time was told they were going to replace it with a comparable model. Never heard back so called again and this time was told they would give me a Samsung voucher or I could receive a prorated refund. Sumsung customer service or lack there of is the worst I've ever dealt with. They are rude and constantly transfer you to talk to someone else. I will never purchase another Samsung product and will discourage everyone I know to not buy there products.

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