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Original Comment After reading other comments mine seams no more worse or less than these below me. All I can say is that U Haul is a poorly run and the workers try their hardest to make it worse to the customer. Its been a couple of weeks so far and I still have not received my deposit money back, and that isn't the reason I was writing a sad review. My reason is what it seams U Haul does to most people after reading the reviews. renting a trailer just to get their to find out that they rented my reserved trailer out to someone else. We called to tell them we were going to be about an hour late to pick up the trailer. The woman, if that what you want to call her had told me on the phone that we rented the trailer for the whole day and did not have to have it returned until 8:30 the next morning. Well they rented it out and offered me a trailer have the size. What else do you do when you have my integrity to my customers for whom I was renting it for. I had to make a whole new reservation while i could see the trailer out the window. My customer used their card to reserve the trailer and they do not except cash and the only card i had brought with me was a debit card with 25 cents less on my card that they wanted to reserve the trailer. I had to run up to the bank and pay $4.95 cents to put 25 cents on my card to rent the trailer. Then they charged me more than i was told to reserve the trailer, in which I still have not received my deposit back and neither did my customer get theirs back after 10 days. As I am writing this we all have yet to receive our deposit put back on our card. Ok, now that I had to rent a smaller trailer it cost me an additional $100.00 at the dump because i had to make two loads instead of one. Plus all this additional time that I had to pay my helper to help me do the job, plus twice the gas , time, wear n tear on me and my truck! This has been one of the worse, sorry excuse of a company wasting my time and money for their incompetence. Even a man working there told me in private that this is how things go everyday! What a racket! I only needed the trailer for two hours. I should have kept it till the next morning just so they couldn't rent it out any more times the same day! There is more to this experience, but I don't feel like getting into it. All I can say is that U Haul and their employees all SUCK! I will never rent from them again and I WILL go out of my way by spreading this and keeping people from renting at U Haul.

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