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Original Comment Hello,<br /> I'm trying to follow up with you guys about my refund for my cancelled flight on 6/25/2021. I was assured by one of your agents by the name of Joshua verbally and in an email as well that a refund of $1750.45USD going to be sent back to my bank account within 24-48 hours. It's been over 2 weeks now and I still have not received my money! I have been in touch with my bank, who stated there nothing reflecting on my account. I've also attempted to contact you guys via phone and email but to no avail. I have attempted to reach out to you guys on multiple occasions, requesting to speak with a supervisor in attempt to resolve this issue amicably but I keep getting hang up on intentionally by costumer service agents. At this point if I don't get any positive feedback/respond or get my money cal from you guys, then I'll be forced to take other actions. Please contact me via email or phone number in regards to this issue.<br /> <br /> Thanks

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