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Original Comment Yesterday, I went to the U-Haul located at 9178 Colerain Ave, Cincinnati, OH 45251. There was a handicapped couple ahead of me and they were almost in tears because her husband, who was on a breathing machine, was told that the hitch that they had paid for and reserved in January was not available. They then stated that they had called 4 times the day before to verify that their equipment was available. The manager barely made eye contact as she explained that it was not their fault. They were brand new. They then received a call from a gentleman who said he was double charged for a vehicle that he had returned. He went on further (I am hearing the attendant repeat his information) that he came in to return the truck but the attendant who was described as a young blond woman said that she did not have time for this and to just put the key in the box. With extra profanity, the entire staff went on about how the last management team was a complete mess and that they had just started. Now it was my turn. I asked for a truck. I stated that I did not want the insurance and he informed me that he had to read the statement that I would be completely responsible for damages if I did not get the insurance. I still declined. This all occurred just before 8am. I got my truck and proceeded to do my chores. I then got a call at 3:30 that my truck was due back at 3:15 and that I had requested a truck for 6 hours. I told the manager that this was not true. She then told me that she would make the corrections. Today I got a bill that shows that I have been charged for 2 days and I also have been charged for insurance. I returned to the U-haul to fix this problem. As I noticed the day before, the manager does not make eye contact and acts as if I am not speaking to her. I repeat that I spoke to her yesterday about the charges. She acts as if this is the first that she has heard of it. She then says that she will take care of it. I then show her my bill with the $10 for insurance. She says there is nothing she can do about this. All the while making no eye contact.

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