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Terrible experience this past week with Travelocity--over 5 total hours on phone with customer service with no resolution, AND they charged our credit card TWICE!<br /> <br /> We tried to use airline refund/credit from a cancelled flight in March 2020.<br /> The reservation had to be made by phone with customer service--this took over an hour. <br /> Our credit card was charged the difference between airfare and refund.<br /> Less than two days later we received an email from Travelocity stating the reservation was cancelled.<br /> Spent another two hours on phone re-booking flight and was told we had to pay again by credit card, and that the previous charge was just &quot;pending&quot; and would be reversed.<br /> <br /> THE VERY SAME DAY TRAVELOCITY CANCELLED THIS RESERVATION AS WELL!<br /> <br /> AND our credit card was charged a second time, the charges went through, and now we have a credit card bill coming up with over $700 of charges for failed reservations. Payments were made to Travelocity--NOT the airline.<br /> PLUS we have over $600 of airline credits that seem impossible to use.<br /> <br /> This is unacceptable. No one at customer service had a clue about how to resolve this issue (another two hours). Both times they made the new reservations under the old (March 2020) itinerary number...and that's all they see when trying to look up the current problem.<br /> <br /> I have receipt emails from Travelocity for the charges, and I have emails with the cancelled reservations.<br /> <br /> THESE CREDIT CARD CHARGES SHOULD HAVE NEVER MADE IT PAST &quot;PENDING.&quot;<br /> There is either gross incompetence going on here.....or fraudulent activity.<br /> <br /> We are profoundly disappointed, as we have used Travelocity for decades, however, we never had a problem in the past.<br /> <br /> Make this right, Travelocity, and do it quickly.


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